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Page 3 Reviews 35 - 65
Pamela of Toronto, ON Verified Reviewer
Original review: Aug. 23, 2022
Purchased a stove, a week later they delivered the wrong stove. Two weeks of phone calls of, "We're looking into it." A visit to the store a week later they deliver the same wrong stove AGAIN!! Call customer service for the 7th time, "we will look into it." First-person said do not use the stove, so I have been with one since the 9th. It's now the 23rd! Never again will I deal with such an inept company.
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Holly of Hurdle Mills, NC Verified Reviewer
Original review: Aug. 22, 2022
I have a protection plan on my washer. My washer developed 2 leaks and after Best Buy sent 2 repair men out 3 different times which I had to take off work for, they said the washer needed to be replaced. The last repair man came out 3 weeks ago and after talking to someone at Best Buy no less than 10 times and getting the run around, I still do not have a washer. I haven't had a washer for 2 1/2 months. I keep being told that someone at Best Buy will call me in 24 hrs but they never call.
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B of Chicago, IL Verified Reviewer
Original review: Aug. 17, 2022
I a ** 65 year old veteran took a ** 75 year old veteran to Best Buy in Hawthorne to buy a smart tv. The very pushy sell man took the older senior away from the tv I was showing for $199 simple to a very complicated $499 32" tv that's very hard to set up and connect. Also sold an extra cable not needed. After trying to set up and having screws missing, the tv never came on being stuck on #3 set up. So taking back to the store for assistance, the employee instead of being helpful automatically start saying, "You don't know how to work the remote." DA. S my friend jokingly said we couldn't find the screws.
The employee pull the screws from somewhere saying the screws was in the bag which I know for sure they wasn't. Then this Spanish or ** guy went on and on how I don't know how to work the remote and I don't know what I'm doing. I said, "That's why we drove all the way back." Remember instead of sell the ** senior a regular television they sold a very complicated tv to a 75 year old senior. After he kept insisting I was to dumb to work a remote and me insisting I have 2 smart televisions and know how to work them. He constantly kept degrading me with very disrespectfully comment to me. His job is to help us with our problem not magnify them and not make fun of them. He get paid to solve customers' problem. I guess not ** Senior Veterans. Not being insulting over and over again.
My PTSD fight or flight kick in. Being threaten with very threatening insults now my survival instincts kick in which now come very dangerous for him, me and all that are present. Both behaviors is unacceptable by me and the customers in store. He should have treated us like any other customers in store instead of his racist rant against 2 ** VIETNAM SENIORS VETERAN. So my advice to ** customers if you notice your tv or computer not working it's probably intentional. Worst customer service ever and a very dangerous store to enter because then I was surrounded by my other employee instead of talk to their coworker and removing him or calm situation instead tells me to quiet down. VERY BAD STORE IN A VERY DANGEROUS AREA AND VERY BAD MANAGEMENT. Be careful. Very unsafe place to visit!!!!
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Daniel of Nashville, IN Verified Reviewer
Original review: Aug. 17, 2022
I can't get no satisfaction. I attempted to purchase a printer from Best Buy Bloomington, Indiana and BB totally failed me... again. The sales clerk misinformed me of the specs for a Mac Mini. I knew he was wrong. When I questioned him, he became indignant and dismissive. I had a printer I wished to buy IN MY HAND, and he refused to serve me any further.?!! He was rude and disrespectful, so I cussed (probably shouldn't have) at him and attempted to see a manager. The staff ran me around. I had dealt with the GM before about a botched exhaust hood installation and he was great. This time he was unimpressed. I had purchased a blanket product protection plan. I guess I won't be using it.
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Tim of Colton, CA Verified Reviewer Verified Buyer
Original review: Aug. 15, 2022
What a horrible experience. About me, I am a 70 y/o disabled veteran, stroke survivor, and retired systems Engineering exec. I am too old for this drama. 1 August: I placed the order, it was to be delivered on August 4. 4 August: No delivery or message so I called BestBuy (BB) and was told "they created a shipping label, we can't do anything now, if you want a refund, wait for the delivery and send back". 5 August: Still waiting, no update from BB, per UPS tracking: "Shipper created a label, UPS has not received the package yet. Tue, Aug 02, 11:10 a.m. SHEPHERDSVILLE, KY". Called BB and spoke to an agent who said "it shows Aug 8 estimated delivery date". 8 August: No delivery and no update from BB or UPS.
4:52 PM - We made an in-store visit: the system was showing that the order had been delivered which explains why the credit card charge posted on 8/3/2022. In-store agent (ISA) called BB-Kentucky to check status handed me the phone, they asked me to give the phone back to the ISA. She talked to them for a while, in the meantime we asked for a manager, she merely verified that the ISA has done everything appropriately and that there was nothing more that she could do. Eventually the ISA handed me the phone and informed me that I was on hold and that it might be a long wait. I decided after waiting another 10 minutes that I would go home and call the 888 number that the ISA gave me tomorrow.
5:19 PM - We left the store. 9:38 PM - I receive an email "Your package is running a bit behind. UPS let us know that your package is now estimated to arrive on 8/08/22" [my note: it's already 9:38 PM on 8/08/22; really!!!!]. 10:08 PM - another email update "Your package is running a bit behind. UPS let us know that your package is now estimated to arrive on 8/09/22." 9 August: 12:38 PM - UPS delivered the system, 5 days late, yay! BUT: I was disappointed to find a cheap wired mouse and keyboard, Macally products not Apple. BB, you can do better. The system was configured with the HDD as the primary and SSD as storage. Ideally, the SSD should be the primary, i.e., have the OS and apps installed for faster access and boot up. It took 9 hours to switch and install all updates/upgrades.
Warranty conflict: Best Buy says in product specifications: Warranty Manufacturer's Warranty - Parts 1 year, Manufacturer's Warranty - Labor 1 year Apple says per Apple product coverage: iMac (Retina 5K, 27-inch, 2017), Repairs and Service Coverage: Expired. "Our records indicate that your product isn’t covered under Apple’s Limited Warranty or an AppleCare product for hardware repairs and service based on the estimated expiration date.
One positive, the product so far seems to be in excellent condition. One visible minor scratch (corrected 8/14). However, I am more concerned about the performance, functionality, and reliability. Time will determine this! I am not impressed with the COI at this point. Apple products are NOT worth the extra cost. The retina display only shines when the content is 4k/5k and maybe if I do my Web design on the iMac, otherwise it's just another display with hi-res! Best Buy you have let me down with the way you have handled this order. I am a longtime customer and now a former fan with 2 accounts. Amazon will be my go-to for online orders, sorry. I submitted this review to BestBuy.com on 8/9/2022, but no response, as of 8/14, it has not been posted.
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Guillermo of Roseville, CA Verified Reviewer Verified Buyer
Original review: Aug. 14, 2022
They couldn't fix the stove they sold us, so they promised a gift card as a refund. It's been almost three months and they still haven't sent the card. They continually apologize and promise to send the card right away, but they don't. After a month of failed email attempts to send the card, one rep told me that they mailed the GC and for me to wait 2-4 weeks.
Two weeks later, another rep confirmed it was mailed out and asked that I wait the full 4 weeks. 4 weeks later, the next rep said that there's no record of anything being mailed to me. All of that was after their excuse that they had an incorrect email in the system, though I have received emails from them for other purchases just fine, so clearly they had my correct email address. It's just one lie after another. Meanwhile, our stove has been broken for three months and with no means to replace it.
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Michele of Saint Albans, NY Verified Reviewer
Original review: Aug. 11, 2022
After purchasing a Samsung Z Fold and protection plan using 2 different cards. The card paying for the protection plan was changed so they were not receiving payments for 4 months and they claim that they emailed me about the nonpayment which was not so. I did not receive an email and they have lapsed my plan with no plan of renewing it. I lost all that money I paid before and now I need to repair my phone I have no insurance. This is unfair. I was not notified. Be careful who you buy electronics from.
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Vicky of Litchfield, MN Verified Reviewer Verified Buyer
Original review: Aug. 10, 2022
I purchased a refrigerator and set up a delivery date. My window was between 7 am and 1 pm. At 11:45, I received a call that their delivery truck had broken down and they would not be able to deliver it until one week later. I told them that I took the day off work to accommodate their delivery and insisted that they follow through with their promise of today. They told me that they tried to call me yesterday and left a message. I did not receive a message and I can't help wondering just when the truck broke down. If the truck broke down yesterday, they had a whole day to make arrangements and fulfill their promise. They suggested I call the manager, which I did. He told me there was no record of the truck breaking down. He further told me that he could make a request to get the delivery to me today but could make no promise.
When I explained my missed wages he offered a $50 gift card to compensate. I refused but told him 4-$50 gift cards and compensation for my lost groceries might satisfy me. He refused. I shared another experience. I had delivery issues with them when I purchased a washer and dryer. A guy delivered it to my driveway and wanted to leave 2 pallets for me to contend with. I refused the delivery and had to fight with the driver to take it back. I had to call the police before he loaded them back on his truck. I called the manager then too. I explained that I set up a delivery with installation included. I further explained that I had no way of getting the units to my basement and if they were not installed by them, my warranty is null and void. Telling him of my previous experience did not prompt him to find a way to satisfy me. I canceled my order and went to Menards' site where I purchased the same model and will be receiving it tomorrow.
This company employs liars and complacent employees with no concept of keeping promises and no idea about customer satisfaction. I have been in the customer service industry for 5 decades and I have never treated anyone with such disrespect. I expect a "can-do" attitude when spending my money with a company. I will never buy from this company ever again!
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Lorna of Bedford, Other Verified Reviewer
Original review: Aug. 10, 2022
Difficult to initiate claim. Authorized Visa card $1495 until old phone received. Credited $1265. Call saying refunded 2x but wasn't. Deducted 2 more $632 charges from another unauthorized bank account. Did again after investigation.
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Chaitanya of Edison, NJ Verified Reviewer Verified Buyer
Original review: Aug. 7, 2022
Hi, This is to report the pain the customer is suffering on the basis of pathetic service provided by Best Buy l. The order has been placed on 3rd Aug and promised to be delivered on 4th Aug. Since 4th Aug I have been spending hours and hours to understand the status of the order which only states order is placed and loaded on the truck for delivery. This loading starts from 3rd Aug and continues till 7th Aug, don't know if the order is coming from 1 mile or from a different country.
As stated this is the worst service from best buy and this certainly calls to update the people on the street to understand your level of service. This has really taken far too many hours from my end not only to receive but also to cancel the order finally. Every day since 4th Aug to your service center waiting for so many hours to get in touch with someone, this was a mental headache to get through with your guys at customer service. Appreciate if this pain is being heard at a senior management level and someone will lean down to understand this has been the worst of all.
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Jim of Providence, UT Verified Reviewer
Original review: Aug. 6, 2022
Terrible company from start to finish. Zero corporate responsibility. Sales starts terrible with associates' knowledge of products suspect. Service after sale non existent. Website and phone service is a time eating joke and total waste of time. Motto, "Always here to help" is blatant lie! Try after hours… Blame vendors and shippers for any issues and just dodge any responsibility for anything. I wasted two full days with customer service with no resolution or answers. Offered $15 gift card for two days' time. That’s the value Best Buy puts on us consumers. Let that sink in! Buyers beware! Go anywhere else you will be treated better.
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W of Germantown, MD Verified Reviewer
Original review: Aug. 5, 2022
Heavy smoke poured out during pre-heat cycle of toaster oven. Happened on morning of day 15 of their return period. They had no replacement in the store so agent tried to acquire from warehouse stock. The system would not allow and indicated I had to contact the manufacturer for warranty service. Manager came over and said she would make an exception then minutes later told me I had to purchase their protection program for $16.99 to get a replacement. I explained this is day 15 of returns as stated on their policy. She replied that it's day 16 as the day picked up is considered day one. I guess that Best Buy considers the day to start when they open. When I tried to explain I was still by their reasoning within day 15 the manager wouldn't hear of it. I walked out and contacted the manufacturer who told me Best Buy should have replaced the item. The manufacturer has since replaced the unit.
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Carolyn of Red Bank, NJ Verified Reviewer
Original review: Aug. 4, 2022
I purchased a computer, TV and in-home installation of the TV on May 25th with a service date of August 4th from Best Buy. On August 2nd I saw that the computer was reduced by Best Buy by $110. I called to ask that they honor their store's price match for the computer as it even shows the original price with the reduction on their computer on 8/2. This lady placed me on hold three times, consistently telling me that she could not see the computer's new price. I was frustrated so told her to cancel the order (and I would just buy it again at the reduced price). She failed to warn me that cancelling one item cancelled everything else in that order. She only told me AFTER the in-home appointment was cancelled that she had cancelled my in-home appointment.
I waited over 2 months for this appointment and told her that the store needed to honor it. She told me that she could not do that, so I asked for a manager. She put me on hold 2 more times, apologized repeatedly and told me she would reschedule it. She kept avoiding allowing me to speak to a manager, but after 15 minutes she finally transferred me to a manager. The manager stated that she could not honor the original appointment but would reschedule it.
Meanwhile I was on hold so long that I had gotten into my car and had driven to a Best Buy store. So I hung up on the phone support and spoke to the store manager. She showed me the screen that shows that the service was not cancelled. So this morning I got up at 7am for the scheduled appointment (7a-1pm window). I called Best Buy customer support at 8am and was assured that the appointment for in-home service was there for today. At 12:20 I just called again and was told that the service had indeed been cancelled by the customer support lady that has caused me so many problems. The one whose manager refused to correct the error caused by her employee.
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Arthur of Hillsborough, NC Verified Reviewer Verified Buyer
Original review: Aug. 3, 2022
I bought a new 85 inch flat screen TV and November of 2001. The TV stopped working the screen went blank, I contacted the Geek Squad which is part of Best Buy. They proceeded to come out a week later and told me that the screen was bad and they had to order a replacement screen. They said it would take two weeks to get the new screen. I contacted Best Buy and said I had an extended warranty for two years on this TV and the TV was not even a year old and they should just replace it. They told me the screen cost less than replacing this TV so they had to replace the screen. Two weeks later they came with a new screen. Upon attaching it and checking it the screen had a crack in it and the text at that time told me this is common with these TV's that they usually get a couple of bad ones every now and then.
I proceeded to try to call the store but you can't contact your store you get an 800 number that goes to some kind of center that answers all the calls. After that I tried writing a letter to the CEO telling them that I felt they should replace the TV and that nobody is working with me and I can't even contact the store on the phone. They told me at this point wait tell the screen gets replaced for the second time and we'll see what happens after that. Two weeks later they came with a new screen. At this time they never even got in the house and told me that they took it out-of-the-box and they could see there was a big crack on the TV. They told me I needed to wait again till they got a new TV. They said that Samsung would not cover the TV and they needed to get another replacement.
So now I'm waiting for the third screen to come and finally after writing letters and trying to contact the company and nobody would get back to me I finally had them come out and this time the screen was good and they replaced it. This is the TV in my main room. It's the TV that we use all the time and we didn't have the TV for over a month because of all this nonsense and the company really doesn't care about the customer at all. Every time that I try to contact the CEO I found out that this all the emails go to a center that handles all the complaints.
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Ashraf of Oro-Medonte, Other Verified Reviewer
Original review: July 27, 2022
Be aware of Best Buy located at 8350 S Orange Blossom Trl. We are all aware that Florida is a glorious attraction area, but, unfortunately, It hosts many employees of big-name companies whom I discovered are highly skilled in deceiving and scamming clients to get rewarded and some incentives. This advice for all international travelers, more specifically, the Canadians, even if you think USA best buy offers a better deal than Canada, it is not worth it. You should not purchase anything from best buy USA if you are not an American resident.
Here is my personal experience: A) Bestbuy trained scamming sales Agents; I visited Orlando on December 26, 2021, and the above best buy store on December 28, 2021. I just wanted to see, What they could have different from Canada. I liked the displayed Samsung Z Fold 3, 5G. A lady agent approached me to show me how good this device was. I was interested, but I told her I was going to Canada in two days and would buy it from there to get the advantage of Canadian local extended coverage. Somehow she convinced me, best buy is the same in the USA, Canada and Mexico, and if I buy coverage in the USA, it will be valid in Canada too. A week after I arrived in Canada, I started to have troubles with the so-called Z fold, to name a few; the battery dies in two hours, so instead of having my iPhone in my pocket before, I now have to have the Z fold in one pocket, and a power bank in the other.
The Z fold in your pocket became too hot, to the point where you get hurt, so you have to take it out and hold it in your hand; a few minutes after, your hand gets hot, then you keep switching from pocket to hand, then to the other hand and after, to the other pocket. The screen turns on and off by itself. You get a call and hear the ring tone. However, no way to know who is calling or how to accept or decline a call; side buttons are useless even when you set them up correctly. Disasterous if you are in a meeting, non-persistent screen touch response, Keyboard lags while typing, improper display of websites on both screens, same application listed twice, message, phone, mail twice, and so on, no visual voice mail or Wifi calling, like my previous iPhone if you call or received a call, you can not hear the other side.
The other side can not listen to you, so you have to turn on the speakers in public. I bought Samsung earbuds, which are also glitchy and useless, so not using them anymore. Samsung member app offers are only available for USA residents. If you are not, you still see the promotion, but no way to get it. You have to provide a USA address and not a Canadian address. And there is a lot more. I never contacted BestBuy. Instead, I got Samsung customer service several times, and all that they do is access your phone remotely, play with the settings, and tell you nothing wrong, but you are the one who uses the phone and knows there is a problem. Most recently, I was holding the phone in my hand and got very hot, to the point I let it go, fell and now has a scratch and indentation at the edge of the frame. It's only seven months old.
Z Fold looks nice and can be a great piece of art if tested well before throwing it on the market. I remembered I purchased extra coverage from Bestbuy. As Samsung customer service is useless, I decided to contact Bestbuy Canada. I learned from them that Bestbuy USA and CA are not one company, as the sales agent told me in Orlando when she convinced me to buy the Z fold with the extended protection and coverage in the USA. Here the big shock comes into place.
B) Best buy USA customer service: Yesterday, I contacted them to initiate a claim process about the battery, the software malfunctioning, the speakers and the recent physical damage; I spoke to 9-10 agents, the most unprofessional, inexperienced, rude people I ever encountered. I spent 30 minutes every time I talked to them, though the first agent was typing while I was talking. She told me, I documented your case, and any best buy agent can get access to it. First, she apologized because I was misled by being told that best buy in USA and Canada are the same. She confirmed the incorrect information and offered me to bring the phone to a USA-based Bestbuy store, which was not practical. My counter offer was to get it checked in Canada. Then she transferred the call to another agent who might help.
Additional 10-15 minutes of waiting resulted in (how can I help you). Politely I said, can you see your colleague's notes? His shocking answer was that (there were no notes). After extra 30 minutes of explanation, he transferred the call to the other ghosty correct department. I requested that his notes be accessible so I would not have to re-explain myself. I call that (the kick-out transfer); he put me back on the main menu. After pressing different numbers, end up with a feminine voice (How can I help you?). NON Insane person would say (not again, you are the third one?), her reply matched my tone, (Can you hold please) and bang, hang up. I decided that should be enough for yesterday.
After I woke up this morning, I was looking for another exciting story. I decided to try the miserable journey again; hopefully, someone can help. I attempted several calls; the first agent gave me an ID number and transferred me to Bestbuy CA, and this magic ID should take care of things. Bestbuy CA had no clues about what was going on. All the numbers on the invoice, including plan ID, SKU number, and Customer service PIN, beside the magic ID number, led them to nowhere. They asked me to call Bestbuy USA and ask them for a global coverage ID.
Back to the USA, another agent, sure it is easy, hold for a minute, and I will provide you with the global coverage ID. The pen on my right hand, and the left has a piece of paper. ROBO? No please, I can not argue with you. Regardless, she was the most sociable and direct to the point (would you like to receive the link by SMS or email? I could not say give it to me now, and I had to choose one.) I picked up a SMS, clicked the link, and the page opened, info entered, sent the confirmation to my email, copied and pasted the confirmation, and the page agreed to open its door. WOW, finally??. Nothing there except my face reflected on the screen.
Another call to Bestbuy USA should not hurt more. This call was different. Why? Well, I met the least professional, the experienced rudest, and the less trained creature for the first time in my life. After 30 minutes, Loudly, he said, sir, the phone system is failing; I can not hear you, call us back if the call dropped; and another bang. I decided to call Bestbuy Canada, the people who respect people, the honest agents, the ones who are willing to help, as help runs in the Canadian blood. He listened patiently, escalated the case, and will try to contact Samsung on my behalf, as I am still within the one-year manufacture warranty. Confirmation email to prove he was telling the truth. Glad my day ends with a Canadian customer service agent.
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derek of Washington, DC Verified Reviewer
Original review: July 23, 2022
Despite a $100-$200 annual fee for 24/7 tech support, it proves impossible to get what Best Buy calls a simple PC "tune up." This occurs repeatedly because: waiting time to chat with a remote agent can be interminable; should a customer need to speak with an agent who is handling such remote work, the agent's English is likely to be terrible; and, more often than not, a remote tech support session is ended only part way through--the job incomplete. That is because the agent either disconnects or claims "technical difficulties."
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J of Canyon Country, CA Verified Reviewer
Original review: July 13, 2022
Had a problem with payment date (was told it was easy to change). A late fee was added on to account(called to remove). Mailed payment, got another late fee (mailed five days before due).. This last time I mailed payment six days ahead of due date and once again a late fee is being added, company is unwilling to adjust. I don't believe that it could take more than 6 days to go from L.A. to PHOENIX... This has to be a payment center issue! Low staff, whatever.
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Cynthia of Stone Mountain, GA Verified Reviewer
Original review: July 11, 2022
I made a purchase online on 7/9/2022 and pickup my laptop on 7/10/2000. The price drop on 7/11/2022 for the MacPro 14. I went to the Tucker, Ga location on 7/11/2022. They were not able to help me and directed me to call 1-888-237-8289 because a trade in was involve. I spoke to a Representative by the name of Jake (he was very RUDE). He said at first he couldn't make the adjustment but later in the conversation said he would make a one time adjustment, but he said because of a statement I made he will not make the one time adjustment. I guess I have to take the laptop back and repurchase on the sale price, which makes no sense. I do regret buying the total tech plan. I ask to speak to a manager/supervisor to see if I can get a Manual override or adjustment. I have shop with Best Buy for years and have never experienced this before. I am a Real Estate Broker and referred a lot of clients to Best Buy for appliance needs. So upset they Don't honor Price Match as advertise.
C.**/GA
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Adam of Lyndonville, VT Verified Reviewer
Original review: July 11, 2022
I ordered a Bosch - 800 Series dishwasher over a month ago. It was listed as in stock. For some reason I could not schedule an appointment for delivery but, Best Buy repeatedly sent reminders to do so. Every time I called, a representative told me that somebody would get back to me in 24-48 hours to schedule an appointment. At some point, Best Buy representatives started telling it me it was out of stock, and they did not know when it would be in stock. After a month, I decided to see if it were truly out of stock and so checked a store in a more populated area. It was available for pick-up in 1 hour. Not out of stock at all!
To recap, I bought an expensive item from Best Buy where I've been a customer for at least 15 years. They lied to me about the stock status and strung me along for over a month. Then, when I confronted them, call center representatives and chat representatives still tried to tell me it was out of stock. One admitted it was in stock elsewhere--just not near me.
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Jon of Providence Forge, VA Verified Reviewer
Original review: July 8, 2022
After a seemingly never-ending series of mind-numbing missteps, today I finally asked that my Bestbuy account and corresponding Citibank card be closed - FOREVER. Frankly, I'm surprised Citibank is willing to be associated with Bestbuy. I simply no longer have the time/energy to deal with 'the lack-of-everything' related to this truly UN-dynamic Duo. Good riddance!
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Alexis of Wesley Chapel, FL Verified Reviewer Verified Buyer
Original review: June 30, 2022
I ordered an ‘in stock’ fridge in March, with a delivery date two weeks later in March. I called the verify prior to purchase the estimated delivery date, because we needed a new fridge rather quickly. The day of scheduled delivery, after no one showed up in the time frame, I called Best Buy, to which they told me the appliance was out of stock and would not be coming today. I was very annoyed as I sat around off work waiting, when they could and should have reached out to let me know ahead of time. Anyway, second delivery gets scheduled, for July, and I’m told a manager will call me back to send us a gift card for the inconvenience.
Well, July rolls around, and once again, I’m left waiting for a delivery that never comes. I called again and explained this happened before, and the customer service rep won’t let me speak with a managing supervisor. I was on hold over an hour. I specifically ordered this appliance because it said in stock, and I verified it was in stock prior to ordering. Not only have we been months without this rather expensive appliance coming in, but it’s impossible to get answers from calling. I’m extremely disappointed in Best Buy, and hopefully this review saves you a ton of wasted time and annoyance.
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Sarah of Bethel, AK Verified Reviewer
Original review: June 29, 2022
I bought a iBuypower Element MR and as soon as it arrived we plugged it in and right away it started shutting off every 15 minutes. I sent it back to ibuypower to get it fixed but came back and it was doing the same. Now, I tried to send it back to best buy where I got it from but they claim they lost it in the mail, even though tracking shows they received it. 1500-1700 down the drain. I also purchased the Geek Squad protection plan and they still charged me for trying to fix it. The computer was defective from the start and there was no way of fixing it. Now I have no way of purchasing a good computer, they robbed me blind.
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Sherri of Creston, BC Verified Reviewer
Original review: June 24, 2022
I called the store looking to speak with someone with some product knowledge for guidance/advice on selecting an electronic product purchase. Best Buy no longer allows people to call the store directly. The only way to receive product guidance is to go into a store (I live hours from a store) or chat with someone over their website. This is extremely disappointing. It should be common practice to have people available to chat on the phone regarding products. I have specific needs and am finding shopping through so many options very overwhelming and chatting with a sales associate with some knowledge would save me a huge amount of stress. Best Buy is not customer oriented.
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Dipika of Brampton, Other Verified Reviewer
Original review: June 24, 2022
have purchased Very high end Fridge from the Best Buy and Purchased 5 year warranty from Geek Squad which was arranged by Best Buy. My Fridge is down Since Jan 2022. They are not fixing, not proving any kind of customer service. Every time I call, Rep has no authorities except memorized answers. Managers are not available every time call them, They do not have proper Appliances Service providers, Do not follow any Schedule, No one come when at schedule time and suddenly show up two people and they have no idea why they come, technician do not update system after home visit. Every time I call them, I have to start from zero, Two times they close claims without providing service or resolving the issues. I insisted to talk to Manager and REP hang up phone.
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Maureen of Vancouver, Other Verified Reviewer
Original review: June 17, 2022
I am a returning Best Buy customer of many years and a member of Geek Squad. I am also legally blind. I had a simple question – when returning an old computer for recycling, could Best Buy remove the hard drive for me? I called the 866 number, listened through the menus, and got to the point where I was being transferred to customer service. Which took me back to the original menu. Over and over. So I tried the local store (Vancouver) number and got the same menus and again rather than the transfer going through to customer service, I was recycled back to the first menu again.
I selected a variety of menu options repeatedly, but every single one referred me to the website or chat line. Because I am legally blind, I can't see to use chat line – I need to speak to a real human being. But customer service was impossible to access. (One option I chose just produced a dial tone so I had to start all over again.) Best Buy needs to get enlightened, as most companies are. Visually challenged people may spend as much (or even more) at Best Buy, but usually cannot use chat line or website info and need to speak to someone. We deserve respect, too. After more than 3/4 hour I reached a real person by going to the products return option. She answered my question in mere seconds.
3 people found this review helpful
Chloe of Irving, TX Verified Reviewer Verified Buyer
Original review: June 11, 2022
I purchased a TV 6/4, delivery scheduled for 6/9, missed work & TV arrived. It was defective.. Installers took TV back, never told BB what happen, never got a call apologizing for inconvenience. I myself had to make several calls to inform BB what happen and to try to get issue resolved, after those several calls I was told they could not help or give any computation & told instructed to go to store, store mgr schedules delivery for 6/11 so Therefore I plan accordingly once again to later receive another message saying date changed to 6/23.. So after all phone calls and having to miss work no one could help or issue me any type of credit or apology.. Worst service ever.. Never will I buy another Tv from Best Buy!!
3 people found this review helpful
Patricia of Cibolo, TX Verified Reviewer Verified Buyer
Original review: May 12, 2022
*** RISK TO SAFETY OF FAMILY/FIRE HAZARD INSTALL*** First off, our sales rep was amazing but the contractor assigned for the installation has caused major damage to our house. Recently had an oven installed and it did not go well. The oven smoked up the house, the contractor left paper attached to the oven, damaged the wall, and shoddy wirework. The installation is a fire hazard and not up to code. The contactor damaged the stovetop and oven. They are a fire hazard until electrical and drywall are repaired. The unit was damaged upon installation. The contractor wired it incorrectly and the oven smoked and popped. He pulled out the oven and redid the wires but the damage had been done. He said BestBuy will cover the replacement.
How could he leave the job knowing this could be a fire hazard? It's infuriating to think the house could have burnt down because of the faulty installation. The unit is on backorder until July. We (a family of 4) need to figure out how to make meals while we wait for repairs and the replacements. To file a claim we have to process with Sedgwick Claims Management Services, which has been a nightmare. It took a week calling multiple times a day to get contacted. I did eventually get an email but be ready to deal with a slow process. I am awaiting a response and would like to work toward a resolution.
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Gregg of Phoenix, AZ Verified Reviewer
Original review: May 11, 2022
I used the Apple Support app to make an appointment for an iPhone screen repair. Little did I know this was a pointless endeavor. I arrived about 15 minutes before my appointment to check in, I was expecting a wait for the repair to be completed of about an hour so I planned to go get some lunch while I was waiting. Turns out that they accept appointment times for times that the technicians are not there. I asked for a wait time estimate and was told the repair tech would not be in for 5 more hours so it would be sometime after that depending on how busy they were. What a waste of time.
2 people found this review helpful
Kelly of Puyallup, WA Verified Reviewer
Original review: May 6, 2022
Ok I'm going to first start off by saying this company has no integrity or moral ground. I purchased a note 20 brand new and purchased a full warranty in total cost me over $1250. You get a 14 day return period we all hope we never have to do but unfortunately I did within day 2. I started having trouble with my phone, tried returning my phone only to be denied 100 times. I have receipt and box and all well within my return period. I've tried to call only to get sent in circles literally and denied any access to a corporate level, and when I visit the store security is immediately called upon me for being a dissatisfied customer only wanting what she rightfully paid for.
I've contacted my service provider and changed Sims 3 times ruling out any fault on their end and then continued with Samsung, again to get sent in circles hung up on or left waiting in chat for them to never return. At some period in the first week my phone pops up with a screen that gives instructions, as confused and soon gaining worry I left it alone not knowing what it was. Turns out it's a "customRom" that had been pre installed.
After all these chain of events and repeated attempts to resolve this issue I find that now my home security and Amazon account had been severely breached taking over my whole security system. Someone has been remotely hacking my phone. This custom rom has left me wide open to intruders and now in 3 dif countries my names being used. July 4th 2021 I finally got a dif location of Best Buy to replace my phone. Being it was near closing I was asked to come back next day, I did. They reassured me they were going to take care of me as my tears ran down my face for finally finding someone to help me. I came back only when I came back I immediately noticed his attitude was not as friendly. He takes my phone and said they have no more note 20's in stocks but have an s21 ultra. I said ok but then seen him open the box and it had a label saying "open box ".
To be certain I explained to him I was not taking an open box. He assured me it had not been a return. I told him no it needs to be a brand new phone as I paid for and you will not use my warranty. He argued with me and I felt this was my only choice and hoped he was telling the truth that it was not a return. So he sits there doing stuff on my phone for over an hr, I remind him to give my SD card back, write a note on receipt as a reminder. As he finished he was redoing the receipt to reflect the s21 but he never returned the $200 difference I was owed. He used my insurance without my consent and telling him no and still charged me additional $20 and never returned my sd card, they literally stole from me.
This phone immediately had same issues and I tried to return it very next day and asked for my sd card, they said it phone been sent out and no sd card and no return, I Said them you can pay me for the cost of sd card and they ignored me and called security. Again I leave and I call, they then tell me they will not help me and that I'm the one who did this to my phone and here we are a year later still fighting to get my money back, get my identity back and no one from this place will do anything and I have full legal right to do so under their policy so now if I can't a reduction and if I have to Hire a lawyer you can bet your top dollar I'm coming for them and it's not going to be pretty, this company will sink if it's the very last thing I do.
This company is a disgrace to the American citizens that they prey upon and then some. Save yourselves the irreversible damage that this company causes and stay with your cell provider for purchase, go through the manufacturer for computer or phone purchases. Let this company sink hard. How dare they treat anyone with such disrespect who is just a consumer who needed a phone and put their trust in the absolute worst company of all time!
7 people found this review helpful
Jose David of Austin, TX Verified Reviewer Verified Buyer
Original review: May 2, 2022
The stuff of nightmares. On Feb 16, 2022, I bought a phone (Samsung - Galaxy S22 Ultra 256GB) that supposedly included a $200 Promotional E-Gift Card sent to my email address. Long story short, the confirmation email never came—nor did the actual gift card. I have since then changed email addresses, tried to reconfirm, called Best Buy multiple times, chat with them, went to a physical store, etc., and nothing, zero, nada.
Here is the story of my calls to Best Buy (888) 237-8289. All calls in central time:
• The first time I called on 03/21/2022 ~3:53 pm, I was lied to by the operator who told me that the gift card was applied to the balance (it wasn't) and that there was nothing they could do. She tried to convince me I paid $200 less while I had my credit card statement with me. Unreal. Then she transferred the call and I was told to sit tight and wait a couple of days/weeks to receive a physical gift card in the mail because she had "created a case for her manager to review." More lies.
• The second time I called on 4/13/2021 ~1:09 pm, they told me to call the "cashstar" department. I called them ~1:28 pm and talked to Carlos. He said that these gift cards were not issued by his department and that I should call Best Buy again to have it figured out.
• Today (05/02/2022 ~9:37 am), I wanted to give it one more chance so I called I called and I was told by the operator that the gift card was issued and that there was nothing they could do. She said I should talk to the gift card cashstar department (NOT AGAIN!) to which I explained I already had and that they sent me to Best Buy again b/c these gift cards were not issued by them. She insisted on transferring me to which I replied: "No, I'm done playing this game and I need you to give me a solution." She then proceeded to hang up.
Aaand this is my story of how a store I thought was legit scammed me with fake advertising. To be fair, it's not the $200 I care about at this point, but the feeling of being lied to/deceived without a second thought. Instead of being a valued customer and finding a solution for me (e.g. a physical gift card), they'd rather lie to me, play ball, hang up on me, etc. and I'm not gonna take it. I've also been given multiple reference ids and have records of my conversations with agents. I have documented everything and plan to keep spreading my story and continue with legal proceedings if no resolution is offered.
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FAQs
Does Best Buy have a good reputation? ›
Overview. Best Buy has a consumer rating of 3.39 stars from 1,845 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices. Best Buy ranks 17th among Electronics sites.
What do you know about Best Buy? ›Best Buy is a consumer electronics retailer with operations in the U.S., Mexico, and Canada. At its brick-and-mortar locations and online, the company sells a wide variety of items, including mobile phones, digital cameras, video games, and music, as well as home appliances like washing machines and refrigerators.
Is Best Buy a good brand? ›Best Buy is ranked #4 for NPS among its competitors. Costco and Amazon come in first and second, with Target coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
What is Best Buy's weakness? ›Weakness of Best Buy
Restricted Locations – Best Buy has retail outlets only in the U.S., Mexico and Canada, this affects their potential market outside these countries as online retail stores such as Amazon, take advantage and capture the demand for electronic goods from the rest of the world.
Best Buy's brand is ranked #101 in the list of Global Top 1000 Brands, as rated by customers of Best Buy. Their current market cap is $28.95B. Costco's brand is ranked #3 in the list of Global Top 100 Brands, as rated by customers of Costco.
What should I say in a review? ›- Talk about your achievements. ...
- Discuss ways to improve. ...
- Mention skills you've developed. ...
- Ask about company development. ...
- Provide feedback on tools and equipment. ...
- Ask questions about future expectations. ...
- Explain your experience in the workplace. ...
- Find out how you can help.
- “This review made our day!”
- “Thank you so much for taking the time to leave us this amazing review.”
- “We are so grateful for your kind words. Thanks for sharing your review with us and the community.”
Founded by Richard M. Schulze and Gary Smoliak as an audio specialty store in 1966, Best Buy has become one of the biggest consumer electronics retailers in the world. The multinational retailer sells both products and services through three primary channels: retail stores, online, and call centers.
What are Best Buy interview questions? ›- Why do you want to work at Best Buy?
- Describe a time a customer was unhappy. What did you do to resolve the problem?
- What traits are important on a team?
- What would make you a good fit for this position?
They have a head start on customer service.
All retailers now realize that service, and service memberships are the future, but Best Buy has a huge head start thanks to the Geek Squad, which Best Buy acquired in 2002. Joly prioritized service, both in home and in stores after he become CEO.
Does Best Buy have fake reviews? ›
1. Don't rely on star ratings alone. It's hard to know exactly how many online reviews are phony, but roughly 31% of reviews found on ecommerce sites like Amazon, Walmart and Best Buy are suspected fakes, according to one 2021 analysis. That means that any star rating is likely to be skewed.
Why did Best Buy failed? ›"The problem with the creation of the big stores is that Best Buy is now saddled with the costs of that vast square footage," Chen said. And Best Buy failed to look far enough down the road. "They did not realize how fast disruptive forces would turn their stores into liabilities instead of assets," Kasanoff said.
Is Best Buy more expensive than Amazon? ›Highlights of Amazon's competitive price standing include its being found, on average, 13% less expensive than Best Buy, Target and Walmart for electronics; 15% cheaper than Target and Walmart for video games; and 11% cheaper than The Home Depot, Macy's, Target and Walmart for toys and games.
Who is Best Buy's main competitor? ›Best Buy competitors include Alibaba Group Holding Limited, Costco, Amazon, Target and Walmart. Best Buy ranks 3rd in Employee Net Promoter Score on Comparably vs its competitors.
What makes Best Buy different from its competitors? ›Best Buy Business Strategy
The company is also known for its competitive and proactive marketing strategies. In addition, the company boasts a head start in customer service and product knowledge, a differentiated service offering. With service membership cards, customers can enjoy priority service.
Its main target, he continued, can be summed up as "highly engaged consumers who love technology. They seek the latest tech, especially emerging categories, and are omnichannel shoppers. They want high-touch service."
Who is Costco's biggest competitor? ›Costco Wholesale Corp's (COST) main competitors in the highly competitive retail market of large discount stores are Walmart Inc. (WMT) and Target Corporation (TGT). These companies are also sometimes classified as consumer defensive stocks.
What is the best selling item at Costco? ›Toilet paper
Yes, that's right! Costco's best-selling item is its Kirkland Signature Bath Tissue. It sells more than a billion rolls every year, bringing in over $400 million dollars in revenue. Costco's toilet paper is thicker and more absorbent than most other brands.
"Walmart's HDTVs are at 'low' prices because they are the lower-quality versions than those sold elsewhere," Lori McDaniel, senior content manager at Offers.com, explained to GoBankingRates. "[You can] get higher-quality at low prices at a warehouse store like Costco."
What are the 4 parts of a review? ›It helps to deconstruct the literature review into a four-part process, including: 1) Developing a Topic; 2) Searching the Literature; 3) Narrowing the Scope; and 4) Synthesizing Prior Research.
How do you write a review answer? ›
- Thank the Reviewer. ...
- Respond Quickly To Positive Reviews. ...
- Keep It Short. ...
- Be Authentic and Personal. ...
- Invite Them To Take Action. ...
- Share The Positive Review.
Generic 5-star positive review response examples
“Thanks for sharing your rating with us and the community.” “Many thanks for the 5-star rating. If there's anything we can do to improve our offering, please let us know!” “Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!”
- Be specific and provide examples. ...
- Back up your contributions with metrics. ...
- Frame weaknesses as opportunities. ...
- Keep track of your accomplishments throughout the year. ...
- Communication and Cooperation. ...
- Achievements. ...
- Teamwork and Collaboration. ...
- Creativity and Innovation.
- Not giving enough notice. ...
- Winging the conversation. ...
- Providing only one point of view. ...
- Doing all of the talking. ...
- Covering too much. ...
- Focusing on personality.
If you are wondering how to start an article review, begin with an introduction that mentions the article and your thesis for the review. Follow up with a summary of the main points of the article. Highlight the positive aspects and facts presented in the publication.
What are examples of customer feedback? ›"Good" customer feedback is the feedback that your business can implement into the product development process. For example, a user may tell you they prefer the color green over yellow, but that might not be something you can incorporate into future iterations of your product.
What are some examples of feedback? ›- “Something I really appreciate about you is....” ...
- “I think you did a great job when you… ...
- “I would love to see you do more of X as it relates to Y” ...
- “I really think you have a superpower around X” ...
- “One of the things I admire about you is…”
All the products were put on the store floor, instead of back in the stockroom, so customers could actually touch the items. The store did away with commissioned sales people to create a no-pressure environment. And most importantly, Sound of Music changed its name to become Best Buy.
What are the strengths of Best Buy? ›- Strong Market Presence: Even though Best Buy only has 997 stores in the US, the company has spread the stores evenly across the market. ...
- Extensive Portfolio: Apart from its wide range of consumer durables, Best Buy also has its own brands like Magnolia, Insignia, Modal, Pacific Sales, and many more.
We weren't always called Best Buy
From 1966 to 1983, the company was known as Sound of Music.
What are 3 good interview questions and answers? ›
- Tell me something about yourself.
- How did you hear about this position?
- Why do you want to work here?
- Why did you decide to apply for this position?
- What is your greatest strength?
- What are your strengths and weaknesses?
- What do you know about this company/organization?
| Job Title | Range | Average |
|---|---|---|
| Sales Associate | Range:$10 - $17 | Average:$13 |
| Customer Service Specialist | Range:$10 - $16 | Average:$13 |
| Inventory Specialist | Range:$10 - $17 | Average:$14 |
| Retail Sales Associate | Range:$12 - $20 | Average:$14 |
- Serve customers anywhere, anytime. ...
- Unique market position. ...
- Vendor partnerships.
Key Takeaways. Best Buy exited China in 2011, with market failure attributed to the negative impacts of counterfeit markets, pricing, and its big-box retailer format.
How can you tell if reviews are fake? ›- A very high percentage of five-star reviews.
- Lack of detail in reviews and vague praise.
- Generic review titles like “Nice product” or simply “Awesome”
- Mentions of competing products.
- Wording similar to other reviews.
- Poor grammar and spelling mistakes.
An analysis which student 720 million reviews on Amazon, deemed 42-percent of them as fake or unreliable.
Does Best Buy sell fake items? ›As long as they're not from a random BB Marketplace seller, Best Buy is a reputable company and wouldn't knowingly be selling counterfeit goods.
Is Best Buy going to survive? ›Best Buy was dying a slow death. But fast forward to today, and the company is thriving: The company just released its latest results, which beat analysts' expectations. Comparable store sales continue to rise, the stock price is surging, and workers seem happier than ever.
What does PRC stand for Best Buy? ›Consumers also bought these products that they thought were not manufactured in China. PRC stands for the People's Republic of China. So, the products that say “Made in PRC” are also manufactured in China.
Does Best Buy Honor price mistakes? ›
If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via email.
Which is better to buy from Best Buy or Amazon? ›Amazon is more globally accessible than Best Buy. Amazon's signature products are books while those of Best Buy are audio products and consumer electronics. Growth is more optimistic for Amazon than Best Buy.
How does Best Buy get their products? ›We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use Best Buy employees or these other carriers to ship items: OnTrac, Lone Star Overnight (LSO), Deliv, Shipt, and Roadie.
Are Best Buy prices online the same as in store? ›We match our online and app prices on in-store purchases and our in-store prices on online and app purchases. If we lower our in-store, online or app price during the return and exchange period, we will match our lower price, upon request.
What rank is Best Buy? ›| Rank | Company | 500 rank |
|---|---|---|
| 1 | Costco Wholesale | 24 |
| 2 | Home Depot | 35 |
| 3 | Best Buy | 53 |
Best Buy is proud to be included on Ethisphere's 2022 World's Most Ethical Companies list. We are one of only three retailers on it, and it's our eighth time earning the honor.
Is Best Buy a category killer? ›Charlie Lazarus, the founder of Toys R Us, is generally credited with inventing the concept of a category killer. Bookseller Barnes & Noble, electronics retailer Best Buy and home products and furnishings store Bed Bath & Beyond are other examples of this type of superstore.
What is the culture of Best Buy? ›We are committed to maintaining an inclusive culture that values everyone's talents, life experiences and backgrounds. Best Buy offers a fun, energetic work environment with a focus on each employee's personal development.
What is the most ethical store? ›- Trader Joe's (505 stores in 42 states) ...
- Natural Grocers (159 stores in 20 states) ...
- Sprouts Farmers Market (340 stores in 19 states) ...
- Costco (785 stores in 47 states) ...
- Whole Foods Market (497 stores in 43 states)
customer expectations and provide a positive, consistent experience, no matter which employee they meet. It is the right thing to do and it is consistent with our Guiding Behaviors. Advertise and sell responsibly. Our customers are the reason we are here, so we treat them with respect, honesty and fairness.
Who owns the Best Buy? ›
...
| Richard M. Schulze | |
|---|---|
| Children | 10 |